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Appearance

The Appearance tab is where a brand gets its name, its logo and its colour, and where you decide whether your engineers carry a code customers can check at the door.

Open Settings, pick the brand in the Scope selector, then click Brand settings. You land on Appearance.

Changing anything here needs the Tenant Admin role. The tab has two save buttons, one for the details at the top and one for the identity and code settings below, so save the half you changed.

Name and status

Section titled “Name and status”

Brand Details holds the Brand Name and an optional Description. The name is what your customers see on emails and on the tracking page, so use the trading name rather than an internal label. The description is only for your team.

Status turns the brand off without deleting anything. An inactive brand disappears from the brand pickers when your team creates jobs, customers and resources, and everything it already holds stays put.

Logo and colour

Section titled “Logo and colour”

Brand Identity is the pair of settings your customers actually see.

Upload a Logo as a PNG, JPEG, SVG or WebP file no bigger than 2 MB. Advanced: use external URL lets you point at a file you host yourself instead.

Primary Color takes a hex value, either from the swatch or typed in. Every brand starts on a plain blue, so an untouched brand still looks deliberate rather than blank.

The two show up in three places.

  • Customer emails carry a header band in your primary colour with your logo in it. Without a logo, the band shows the brand name instead. The footer reads “This email was sent by” and your brand name.
  • The customer tracking page shows your logo, your colour and this brand’s own words for jobs and engineers.
  • The sign-in page shows a logo in place of the WorkWing wordmark. Signing in happens before anyone has picked a brand, so it uses one logo for the whole organisation: the one on your oldest active brand.

The dashboard your team uses, its browser tab icon and the mobile app always look like WorkWing.

Verification codes

Section titled “Verification codes”

A verification code is a short phrase or number a customer can ask for at the door to check that the person on their step is the one you sent. It shows on the engineer’s phone and on the job.

Verification Mode has two settings. Disabled means no codes for this brand. Enabled gives every job in this brand a code when it’s created. Nothing checks whether the code was read out at the door: your engineer shows it, and it’s the customer’s call whether to ask.

Code Format decides what the code looks like. Word Pair reads like “Blue Tiger” and is the easiest to say down a phone. Alphanumeric gives something short like “XK7-29”. PIN gives digits, which are the easiest to read on a small screen. The format is greyed out while the mode is Disabled.

When the brand also sends en-route texts, the code goes into the message, so the customer has it before anyone knocks. Verification codes follows the whole flow.

Custom domain and removing our name

Section titled “Custom domain and removing our name”

Neither of these lives on this tab, and they’re separate things on separate plans.

A custom domain puts your workspace on your own web address. There is one for the whole organisation rather than one per brand, and it is included on the Standard and Professional plans. See Custom domain.

Removing “Powered by WorkWing” is a Professional plan feature, and it does exactly one thing: it takes that line out of the footer of the emails your customers receive. Everything else about those emails is already yours.

Emails go out from a WorkWing address on every plan, and texts come from a WorkWing sender. Your brand name is in both, so your customer knows who is writing.

What’s next

Section titled “What’s next”