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Business hours

Business hours are the hours you’re open. Set them and the dispatch timeline shades everything outside them, so a dispatcher can see at a glance that a seven o’clock slot is out of hours.

Hours belong to a brand, so two brands can keep different days. Open Settings, pick the brand in the Scope selector, then click Business hours. You need the Tenant Admin or Brand Administrator role.

Setting them

Section titled “Setting them”

Turn on Show business hours on the scheduler, then work down the week.

Each day has its own switch and a start and end time. Turn a day off and it’s treated as closed. WorkWing starts you at nine to five, Monday to Friday, with the weekend off.

The end has to be after the start on any day you turn on. If it isn’t, WorkWing says so rather than saving it. Click Save when the week looks right.

What changes

Section titled “What changes”

The dispatch console timeline shades the hours outside your working day and draws them a little quieter than the rest.

For the timeline it’s a cue, not a rule. You can still schedule work outside your hours, and WorkWing won’t stop you or ask you to confirm. Emergency call-outs and evening jobs go on the timeline like anything else.

With the switch off, the timeline falls back to shading everything outside seven in the morning to six in the evening.

SLA clocks

Section titled “SLA clocks”

A job type can count its SLA targets in business hours instead of calendar time. Turn on Use Business Hours on the job type and the clock only runs while the brand is open.

Say you open nine to five, Monday to Friday, and a job scheduled for four on Friday afternoon has a four-hour response target. With the switch off the deadline is eight on Friday evening, when nobody is working. With it on, the clock uses the last hour of Friday and picks up again when you open on Monday, so the deadline lands at noon.

The brand switch wins. Turn business hours off here and a job type asking for them gets calendar time, because there are no open hours to count in. See Creating a job type for the SLA settings themselves.

Business hours and working hours

Section titled “Business hours and working hours”

These two are easy to mix up.

Business hours belong to the brand: when it’s open, what the timeline shades, and what an SLA clock counts. Working hours belong to one person: the shift pattern you’d expect them to work, set on their own record. Someone can have working hours that run past the time you close, and the timeline will still shade the hours after closing.

See Availability and location for a resource’s own working hours.

What’s next

Section titled “What’s next”