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WorkWing Docs

The mobile app

Your engineers use the WorkWing app to see what they’re doing today, work through their jobs, capture what happened on site and report anything they notice. It runs on iPhone; Android is coming soon.

The app is for the people who go out and do the work. Dispatchers, managers and admins work from the web app, which has no mobile version.

Getting someone onto the app

Section titled “Getting someone onto the app”

Three things have to be true before an engineer can sign in.

  1. They’re a member of your organisation. See Team members.
  2. Their member record is linked to a resource. See Adding a resource.
  3. They have access to at least one brand, so jobs from that brand reach them.

Then they install WorkWing from the App Store and sign in with the email you invited. Android is coming soon, so an Android engineer can’t be put on the app yet.

Onboard your first field engineer takes one person from the invitation to a completed test job.

Signing in

Section titled “Signing in”

The app first asks Which workspace do you work in? The engineer types the first part of your workspace address, such as acme, or your own domain if you’ve set one up. The link in their invitation email fills it in for them, and the app remembers the last workspace it signed in to. Don’t know your workspace? emails them a link to each workspace their address belongs to.

Then the login screen offers whatever your organisation allows.

  • Sign In with an email and password.
  • Email me a code, a six-digit code sent to their inbox with no password to remember. This is how most external workers get in.
  • Sign in with your single sign-on provider, using the display name you gave it, if you’ve set up single sign-on.

Google and Microsoft sign-in aren’t offered in the app. If those are the only methods your organisation allows, the app tells the engineer to sign in on the web instead.

If they have two-factor authentication on their account, the app asks for the six-digit code from their authenticator app after the password. After the first successful sign-in the app offers to turn on Face ID, Touch ID or fingerprint unlock, which then signs them in with a glance.

If your organisation requires two-factor authentication and the engineer hasn’t set it up, the app refuses the sign-in and tells them to set it up in the WorkWing web app first. There’s no way to enrol from the phone. See Security policies.

Finding your way around

Section titled “Finding your way around”

Five tabs run along the bottom.

Tab What’s there
Today The day’s work in order, with one clear next action
Jobs Every job assigned to them, grouped by status and searchable
Map Their live jobs plotted, with directions to any of them
Messages Notes dispatch has sent them
Report Opens the form for reporting something they’ve seen

Jobs carries a badge with their live job count, and Messages carries one for unread notes. If you’ve switched observations off for your organisation, the Report tab isn’t there at all.

Everything about the engineer rather than the work sits behind the avatar in the top right corner. Tapping it opens Me: who they’re signed in as, which organisation they’re in, their availability and break controls, and the way through to Profile, Observations and Settings.

The strip under the header appears when there’s something to say about syncing: they’re offline, work is queued, or the last sync was a while ago. When everything is current it isn’t there. See Working offline.

Working for more than one organisation

Section titled “Working for more than one organisation”

An engineer who does jobs for several WorkWing customers uses one login for all of them and switches between organisations from Me. Each organisation shows only its own work, and your sign-in requirements are checked every time they enter yours.

Switching needs a connection. If work from the current organisation hasn’t reached the server yet, the app says how many changes would be lost and makes them choose.

Notifications

Section titled “Notifications”

The app sends push notifications for job assignments, schedule changes, priority changes, messages from dispatch, and reminders about upcoming and overdue jobs. The engineer is asked to allow notifications on first launch, and each of those five categories has its own switch under Me > Settings, in the Notifications block.

Until they’ve allowed notifications, that block shows an Enable Notifications button in place of the switches.

In the car and on the home screen

Section titled “In the car and on the home screen”

On iPhone, WorkWing appears in CarPlay with the day’s list: en route, overdue, up next and completed. From the car an engineer can mark themselves On my way, Show route, mark Arrived, or call the customer. It’s deliberately a short list, and everything else stays on the phone.

A Today’s Schedule widget puts the next few jobs on the home screen or the lock screen. While a job is in flight, a Live Activity sits on the lock screen with the customer, the address and the one button that moves the job on: Arrived on site while en route, Start job once on site. Tapping the address either opens directions or opens the job, whichever the engineer picked in Settings.

What’s next

Section titled “What’s next”