Terminology
Every trade has its own language. If your team says “technician” and “work order”, WorkWing can say that too. Terminology renames seven words across the whole app, for one brand at a time.
Open Settings, pick the brand in the Scope selector, click Brand settings, then the Terminology tab. You need the Brand Administrator or Tenant Admin role.
The seven words
Section titled “The seven words”Each row has a singular and a plural, and you fill in both. The Status column says Default while a word is still ours, and Custom once you’ve changed it.
| WorkWing’s word | Yours might be |
|---|---|
| Resource | Engineer, Technician, Agent, Installer, Operative |
| Job | Work order, Ticket, Service call, Visit |
| Customer | Client, Account, Site, Property |
| Location | Site, Address, Premises |
| Team | Crew, Squad, Depot |
| Observation | Report, Finding, Issue, Lead |
| Project | Programme, Campaign, Deployment |
The greyed-out text in each box is our word, so you can always see what you’re replacing. Leave a row alone and it keeps that word.
Type your changes and click Save. To put one word back, click the arrow at the end of its row; rows still on our wording have nothing to reset.
Where the change shows up
Section titled “Where the change shows up”Everywhere your team reads: navigation, buttons, table headings, form labels and notifications, in the web dashboard and in the mobile app. It reaches your customers too. The tracking page uses your words, and so does the en-route text, which tells a customer that their engineer is on the way rather than their resource.
Because it’s set per brand, a residential brand can say “Technician” while a commercial brand says “Engineer”, under the same login.
What it doesn’t change
Section titled “What it doesn’t change”Terminology is wording and nothing more. It doesn’t change who can do what, how a job moves through its statuses, what your exports contain, or the names the API uses. Renaming “Job” to “Work order” changes what people read and leaves the machinery alone.
Getting it right first time
Section titled “Getting it right first time”Pick the words your engineers already say out loud, not the ones in your contracts. Keep them short, because they have to fit in navigation and on buttons. And do it before you bring the team on, so nobody has to learn two vocabularies.
What’s next
Section titled “What’s next”- Appearance: the logo and colour your customers see
- Customer and resource layouts: which fields those forms show
- Job settings: numbering and workflow rules