Your day
Four tabs cover the question an engineer asks all day: what am I doing, and where is it?
The tab the app opens on. At the top, a band shows how the day is going: how many jobs are done out of the total, how many are in progress, how many failed.
Under it sits one card for the thing to do next. It’s labelled On now if a job is already underway, Overdue if something has run past its time with nothing active, and Next up otherwise. The card carries the customer, the time and the distance left to travel, and a button straight into the job.
Anything overdue is listed above that card in its own Overdue section, so a job that slipped can’t hide behind the next one. Everything still to come is listed below it under Up next.
When the last job is finished the card is replaced by a summary of the day: how many completed and how many failed. If nothing is scheduled at all, the tab says “Nothing on today” rather than showing an empty list.
Every job assigned to the engineer, not just today’s. A search box sits at the top and matches the job title, the customer, the job number and the address.
The list is grouped under sticky headings in a fixed order: In progress, Scheduled, On hold, Failed, Completed. Empty groups are left out. Each card shows the job number, the customer, the scheduled time (or Unscheduled), the priority and the status.
Jobs an engineer reported themselves aren’t here. Those live under Me > Observations, because an observation isn’t a job. See Reporting something.
Projects and multi-day jobs
Section titled “Projects and multi-day jobs”A project an engineer is on crew for shows as a single card with its progress on it, “12 of 50 jobs done”, rather than fifty separate cards. Opening it shows the pool, where they claim the job they’re actually standing next to. Once claimed, that job appears as its own card with its schedule line reading “During PRJ0042”. See The pool and claiming.
A job scheduled across several days carries a Day 2 of 3 badge and appears on each day it covers.
Every live job with a location, plotted. It’s the tab for planning the order of a day, or finding the nearest thing when a slot opens up.
The two buttons in the top corner fit all the markers on screen and switch between the standard and satellite views. A list sheet across the bottom carries the same jobs, sorted By time or Nearest, with the distance next to each. Tap a marker or a row to open the job, or start navigation straight from the sheet.
The map needs location permission. Without it the app explains what the permission is for and offers a way into the phone’s settings rather than showing an empty map.
Messages
Section titled “Messages”Dispatch can send a note to everyone assigned to a job, or to one engineer. Those arrive here, grouped into one thread per job with the customer’s name, the latest message and an unread count. The tab badge is the total unread.
Messages from dispatch are one way. An engineer can’t reply in the thread. To send something back they add a job note, which the office sees on the job, and the app says so at the bottom of every thread. See Messaging the field for the dispatcher’s side.
What’s next
Section titled “What’s next”- Working a job: the job screen and the status flow
- Working offline: what still works with no signal